Terms & Conditions

Welcome to Stars Lux Transport. By using our website (https://starsluxtransport.com) or booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Definitions

  • Company / We / Us / Our — refers to Stars Lux Transport.
  • Client / You / Your — the person or entity who books or uses our services.
  • Service(s) — luxury car, black car, airport transfer, event transport, hourly service, and any other transport services offered.
  • Booking — a confirmed reservation made via our website, phone, email, or other channel.
  • Fare / Price — the total cost for a service, including all applicable fees, taxes, surcharges, etc.

2. Acceptance of Terms

By accessing our website, requesting a quote, or booking any service, you accept and agree to these Terms & Conditions. If you disagree with any part, you must not use our services or book.

3. Booking and Payment

  1. How to Book
    You may book via our website, by phone, or by email. To confirm a booking, you must provide accurate information (pickup location, destination, times, number of passengers, luggage, etc.).
  2. Payment Terms
    • We accept major credit cards, debit cards, and other payment methods listed on our site.
    • Payment must be made in full before or at the time of service, unless other terms are agreed in writing.
    • If you fail to pay, we may refuse service or charge you a late fee.
  3. Price Changes
    • We reserve the right to adjust fares due to factors such as increased tolls, fuel surcharges, route changes, delays, or service modifications.
    • Any changes will be communicated to you before finalizing the booking, if possible.

4. Cancellations, No-Shows & Refunds

  1. Cancellation Policy
    • You may cancel up to [X hours/days] before the pickup time without penalty.
    • If you cancel later than allowed, a cancellation fee may apply (for example, up to 100% of the fare).
  2. No-Show / Late Arrival
    • If you do not show up at the agreed pickup location within [X minutes] after the scheduled time, we may treat it as a no-show and charge full fare or a no-show fee.
    • If we (the company) are late, we will try to notify you and may give a service credit or partial refund, at our discretion, subject to proof.
  3. Refunds
    • Refunds, if any, will be processed to the original payment method.
    • We may withhold costs for services already rendered (waiting time, fuel, etc.).

5. Changes to Booking

If you need to change pickup time, location, route, or number of passengers, you must inform us as soon as possible. Any change may incur extra charges. We will attempt to accommodate changes but are not always guaranteed to do so.

6. Responsibilities & Conduct

  1. Your Responsibilities
    • Provide accurate information.
    • Be ready at agreed pickup time and place.
    • Follow rules of conduct (no smoking, no illegal or hazardous goods, etc.).
    • Respect the vehicle and the chauffeur. Any damage caused may incur charges.
  2. Our Responsibilities
    • We will provide a licensed, insured chauffeur and a suitable vehicle.
    • We will make every reasonable effort to be on time.
    • We will maintain vehicle safety, cleanliness, and comfort.
    • We will protect your personal data as per our Privacy Policy.

7. Insurance & Liability

  • Our services are covered by commercial insurance up to the limits required by law (or as advertised).
  • We are not liable for any damages or losses resulting from unforeseeable events (force majeure, weather, road conditions, traffic, etc.).
  • Our liability is limited to direct damages up to the total fare paid for that service, unless otherwise required by law.
  • We are not responsible for lost, stolen, or damaged personal items left in the vehicle. You must notify us promptly if you believe you left something behind.

8. Force Majeure

We shall not be liable or responsible for any failure or delay in performing our obligations if such failure or delay is caused by events beyond our control (e.g. natural disasters, acts of government, strikes, pandemics, road closures, etc.).

9. Intellectual Property

  • All content on the website, including text, images, logos, designs, is owned or licensed by us.
  • You may not copy, modify, distribute, or use any content without our written permission.

10. Privacy & Data Protection

Your privacy matters. Our handling of your personal data is governed by our Privacy Policy, which is part of these terms by reference. By using our services, you agree we may collect, store, and process your data in accordance with our Privacy Policy.

11. Dispute Resolution & Governing Law

  • These terms shall be governed by the laws of the jurisdiction in which we operate (e.g. State of Florida, USA) or as stated in our contract.
  • Any disputes will be resolved by negotiation, mediation, or legal action in applicable courts.
  • If any part of these terms is found invalid, the remaining terms remain in effect.

12. Amendments

We may revise or update these Terms & Conditions from time to time. Updated terms will be posted on our website with a new “Last Updated” date. Your continued use after the changes means you accept the new terms.

13. Miscellaneous

  • Entire Agreement
    These terms, our Privacy Policy, and the booking confirmation together form the entire agreement.
  • Waiver
    If we do not enforce a right under these terms on one occasion, it does not mean we waive that right in the future.
  • Assignment
    We may assign our rights under this agreement to a third party; you may not do so without our consent.